Shipping & Delivery

Shipping & Delivery

Last updated: October 17, 2025

We work hard to get your order packed and on the way fast—without the clutter or confusion. Below is exactly what to expect from the moment you check out to the moment your package arrives.

Order Processing Times

  • Standard processing: Orders placed Monday–Friday ship within 24–48 business hours.
  • Weekends & holidays: Orders placed after our daily cutoff, on Saturdays, Sundays, or U.S. federal holidays will begin processing the next business day.
  • No Sunday shipping: We do not ship on Sundays because the U.S. Postal Service is closed.

Heads-up: During peak seasons, drops, or sitewide promotions, processing may extend by 1–2 business days.

Daily Cutoff Time

  • Orders placed before 12:00 PM ET typically enter the same-day processing queue.
  • Orders placed after 12:00 PM ET enter the next business day’s queue.

Shipping Methods & Carriers

We offer a range of services that match the carrier options you select at checkout:

  • Economy / Standard (e.g., USPS Ground Advantage®, UPS® Ground, FedEx® Ground)
  • Expedited (e.g., USPS Priority Mail®, UPS 3 Day Select®, FedEx Express Saver®)
  • Express (e.g., USPS Priority Mail Express®, UPS Next Day Air®, FedEx Overnight®)

Express shipping availability and delivery estimates mirror the carrier’s published service for your destination.

Tracking

  • You’ll receive a shipping confirmation email with tracking as soon as your label is created.
  • Tracking may take up to 24 hours to update after pickup.

Shipping Rates

Free Economy Shipping is available on most items within the U.S. Expedited or express options are available at checkout.

Rates are calculated at checkout based on weight, package size, destination, and the service you choose if you select an upgraded method.

Delivery Estimates (After Shipment)

  • Economy / Standard: 3–7 business days (continental U.S.)
  • Expedited: 2–3 business days
  • Express: 1–2 business days (depending on carrier service to your ZIP code)

These are carrier estimates and exclude our processing window. Weather, peak season volume, and carrier delays may affect delivery times.

Address Changes & Order Edits

We start processing quickly. If you made a mistake, email us immediately at customerservice@phaevers.com with your order number and the correct information.

Once a label is created or the order has shipped, we’re usually unable to make changes to the address or contents.

Undeliverable or Returned Packages

If a package is returned due to an incorrect address, unclaimed delivery, or refusal:

  • We’ll contact you to reship (additional postage may apply), or
  • Issue a refund minus the original shipping cost once it’s received back in sellable condition.

Lost, Delayed, or Damaged in Transit

  • If your tracking hasn’t updated for 7+ days (U.S.) or your package shows delivered but missing, email customerservice@phaevers.com with your order number.
  • For damaged items, contact us within 7 days of delivery with photos of the packaging and product.
  • We’ll help file a carrier claim and work with you on a resolution.

Signature on High-Value Orders

We may require a signature on delivery for high-value shipments for your protection. If you prefer signature required/not required, contact us before your order ships.

Pre-Orders & Backorders

If an item is marked as pre-order or backorder, the estimated ship date will appear on the product page or in your confirmation email. Your order may ship once all items are in stock unless otherwise noted.

Holiday & Carrier Closures

We align shipping operations with major U.S. federal holidays and carrier-observed closures (including USPS Sunday closures). During these periods, transit and processing may be delayed.

Questions?

We’re here to help. Contact us anytime at customerservice@phaevers.com with your order number.

Related: See our Returns & Warranty Policy for more information on returns and product guarantees.