Sometimes you have to meet people half way. You don’t always have all the information. You don’t know the path they chose or why. All you know is they’re in need or they have an issue that needs to be addressed.
It’s easy to point out what they’ve done wrong, but eventually that will fall on def ears if you don’t give them positive reinforcement and tell them how they can do something right. Life’s variables will never make everything always work in everyone’s favor, so recognize that fact and guide others the best you can.